What is your return/exchange policy?

We offer returns or exchanges within 30 days of purchase. You may return your product for store credit, a different product, or a refund to the original payment method. To make a return, please contact returns@wholeloaf16.com, or fill out the easy to use return request form.

EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS ARE FINAL SALE; NO EXCHANGES OR REFUNDS ON SALE ITEMS.

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must have tags attached with original packaging.
• Returned items must have no visible signs of wear or use.
• For hygienic reasons, all face masks are final sale and returns will not be accepted.
• No refunds or exchanges allowed for purchases made outside of the domestic United States.

Be sure to include your return slip (generated via the interactive returns process).

Please note: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping costs are at your own expense. We do not refund original shipping and handling charges.

How long does shipping take?

Shipping will normally take 3-5 business days after the order has been processed. However, It can take up to 10 business days depending on shipping time. You will receive a e-mail when your order has been shipped.

What is the cost of shipping my order?

For domestic orders, we offer flat rate shipping for every purchase.
For international orders, the cost of shipping is calculated within the shopping cart during the checkout stage of each order.

Do you ship internationally?

Yes, we do ship internationally. The cost of shipping will be calculated within the shopping cart during the checkout stage of each order.

This explains how information is collected on our website and how it is handled once it has been collected. We reserve the right to change this at any time. By using our wholeloaf16.com website, you accept what is outlined in this Privacy Policy

Section 1 - What information do we collect and what do we do with it?

When you engage with our store, as part of the buying process or during the sign up process for communications, we may collect personal information such as but not limited to name, address, telephone number, address, email address, etc.

We may use “cookies” to gather information about your visits to our site to better provide you with a personalized and relevant browsing experience for your current and future visits. If you do not wish to use cookies, you can disable them via your web browser settings. However, disabling cookies can limit the functionality of the website, so we do not recommend this.

We may collect 3rd party audience and demographic data (such as age, gender and interests) as well as click stream data (server, address, domain name, etc). This information may be combined with shopping information to enable us to provide you with a great shopping experience.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection laws. Your data may be transferred to website hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential.

We will also release personal data without consent if such is required by law or for security purposes.

Section 2 - Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no or unsubscribe.

If you change your mind after opting in, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at any time by contacting us at help@wholeloaf16.com.

Section 3 - 3rd Party Information

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

For more insight, you may also want to read Shopify’s Terms of Service.

Section 4 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Section 5 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 6 - Your California Privacy Rights

California Civil Code Section 1798.83 et. seq. permits customers of Whole Loaf who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: Whole Loaf, PO Box 7058, Richmond, VA 23221. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow up to 60 days for a response.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact us at help@wholeloaf16.com.

Terms of Use

This website is operated by Whole Loaf, LLC. Throughout the site, the terms “we”, “us”, and “our” refer to Whole Loaf LLC. Whole Loaf offers this website to you conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, These Terms of Service apply to you.

Section 1 - Site Contents

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website at any time. It is your responsibility to check this page periodically for changes. We strive to ensure that the information on our web site is accurate, complete, and current, including pricing and availability information, however, we reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of these products without express written permission by us.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 2 - Product Information

We have made every effort to display site information as accurately as possible that appear at the store. We cannot guarantee that your computer monitor's display of any color and/or images of our products will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case by case basis. We reserve the right to limit the quantities of any order. All descriptions of products or product pricing are subject to change anytime without notice at our discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

We strive to ensure all of our customers are satisfied, however, we do not warrant that the quality of our products will meet your expectations. In the event our products do not meet your expectations you may be able to exchange or return the product in accordance to our return/exchange policy.

We do not endorse the use of our products for any illegal or unauthorized purposes.

Prices for our products are subject to change without notice.

Section 3 - Billing and Order Details

We reserve the right to refuse any order. We can limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to cancel any order that appears to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

For return or exchange details, please review our Return Policy.

All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact help@wholeloaf16.com if you have any questions.

Section 4 - User Submissions

If, at our request or otherwise, you submit certain submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any medium that you forward to us.

Section 5 - Third-Party Links

Certain content, products, and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 6 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 7 - Disclaimer of Limitation of Liability

You expressly agree that your use of, or inability to use our products is at your sole risk. All products provided to you via our site (except as expressly stated by us) are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Whole Loaf, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any products purchased or our website. including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our products

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 8 - Indemnification

You agree to indemnify, defend and hold harmless Whole Loaf, LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made from your use of our site.

Section 9 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless terminated by us. We may terminate these Terms of Service at any time without notice and deny you access to our website if you fail to comply with any term or condition in this agreement or for any reason otherwise we deem necessary. In this event you agree to promptly destroy any and all materials obtained from whole loaf acquired via our website or otherwise.

Section 10 - Contact Information

Our contact is: help@wholeloaf16.com.